Questions, answered
Delivery, personalisation, corporate orders and the rest. If yours isn't here, ask the gift finder or message us — a person will answer.
Delivery & collection
Where do you deliver, and how much is it?
Delivery options and charges depend on your order and destination. Share your address and required date when requesting a quote.
How quickly can I get it?
Production and delivery times are confirmed after the product, quantity and artwork have been reviewed. Let us know your deadline early.
Do you do same-day delivery?
Please message the team to check urgent availability before ordering. Same-day delivery is not guaranteed.
Can I collect from the studio instead?
Contact us to arrange collection or a visit at 124 Lor 23 Geylang, Arcsphere, #04-02, Singapore 388405.
Can you deliver straight to the recipient?
Ask the team about direct delivery and any packaging or gift note requirements. Charges and available options will be confirmed in your quote.
Personalisation
What can be personalised?
Each product lists the printing methods provided in the catalogue. Artwork suitability, colours, print area and any additional charges need to be confirmed with the team.
Is there a charge for engraving?
Personalisation is quoted according to the product, quantity and artwork. Ask the team to confirm the full price before ordering.
Can you build a custom hamper?
Tell us which products and packaging you have in mind. The team can advise on suitable combinations and quote for your requirements.
Corporate gifting
What's the minimum order for corporate gifts?
Minimum quantities vary by product and printing method. Include the quantity you need in your enquiry.
Can you put our logo on it?
Check the printing methods on each product page, then share your artwork requirements with the team. We’ll confirm suitability and any file requirements.
How long do corporate orders take?
Lead times depend on the selected products, quantities and artwork. Your quote will confirm the proposed production and delivery schedule.
Can you send to individual home addresses?
Ask the team about delivery to multiple addresses and associated charges. Confirm the arrangements before sharing recipient details.
Payment & returns
How do I pay?
Payment methods and terms will be confirmed with your quote before an order is placed.
What if something arrives damaged?
Contact the team with your order details and photos so the issue can be reviewed. Please confirm the applicable policy before ordering.
Can I return a gift I changed my mind about?
Please confirm the returns and cancellation policy with the team before placing an order, especially for personalised products.
Is the gift finder actually accurate?
The gift finder suggests products from our catalogue. Catalogue prices and availability require a quote; it cannot take payment, place an order or send messages for you.
Still not sure?
Ask us directly
The gift finder handles most questions instantly. For anything else, message us and a person will answer.